Safety front of mind as routine testing returns at Specsavers Haywards Heath

Specsavers Haywards Heath is now open for routine testing, having operated an urgent and essential care only service since lockdown began in March.

A full range of optical services are available at the South Road store seven days a week, including Sundays, including routine eye tests, frame repairs and the sale of glasses. And opening hours have been extended so early and later appointments are available each day.

New hygiene and personal protection measures to help keep people safe include restrictions on the number of customers allowed in store at any one time, strict social distancing rules and, where possible, card instead of cash payments.

In line with NHS guidance, the team are using personal protective equipment (PPE) and all testing equipment and frames will be thoroughly sanitised after each use. Specsavers has also introduced a new in-store role to reassure customers who may feel apprehensive about visiting the opticians after lockdown. The Customer Care Guide will greet customers on arrival and assist them through the new testing process, providing reassurance and answering any questions.

During lockdown, the team have been busy providing urgent and essential care to the local community. This has included a number of same day referrals where sight-threatening conditions were identified, and also visits by both ophthalmic director Hanora Murphy and retail director Jay Spiller to doorsteps to repair broken glasses quickly and efficiently, amongst other things.

Customers have already started to return to the store, and have praised the standards in place to keep customers safe and well.

Hanora said: “We are glad to have been able to help many of our customers during lockdown, and also many other local people whose usual optician had closed for the duration for whatever reason.

“We were particularly glad to be able to help a number of local people who couldn’t make it into the store by going to them – socially distanced of course – and are keen to keep this up where we can, especially as many people either continue to shield or are nervous to return to town.

“The guidelines designed to keep customers and colleagues safe will mean fewer people allowed in our store at one time for now, and maintaining high levels of cleanliness may mean testing takes a little longer.

“But we want to encourage anyone who has missed their usual sight or hearing test during lockdown to book an appointment, so that we can check all is well with their senses as soon as possible.”

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