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- SharedAim – Customer Experience Consultancy
Customer experience (CX) is already one of the most important influences on the success of any business. As customers can readily access a vast range of products and services, it is potentially the only option you have for making your company distinctive from the competition. As Angela Mayou said
“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
The experience your customers have with you should be created by design, and not left to chance, and this is where SharedAim can help. By helping you to understand your customer's needs and tieing this in with your business goals, we will ensure everyone benefits. Your business flourishes, your existing customers return and willingly recommend you to others who may then become new customers.
Understanding your customers, allows you to meet or even exceed their expectations. But to do this from inside a company can be difficult for many reasons and so an external perspective can reveal new insights and opportunities. Customer behaviours are constantly changing, but there are also many requirements that stay constant and it is important to know which ones are influential on your business.
SharedAim will help you find the right approach for your business, and in doing so we look for simple and practical solutions.
SharedAim was established by David Wales who quickly established himself in the customer experience industry. He holds the globally recognised CCXP qualification, is a best selling author, top 50 CX influencer and an awards judge. Prior to this, he had a distinguished career in the fire service, where he won multiple awards, was recognised for his innovation, and had the distinction of being the first CX manager in the Fire and Rescue Service.
To discuss how SharedAim can help you, simply call or email to arrange a free no-obligation 30-minute call (or up to one hour for HHBA members).