How to fix your WI-FI signal at home

How to fix your WI-FI signal at home

If you are having problems with your Wi-Fi or want to double check you have the best settings, then please, enjoy our guide.

Where is the problem?

If WIFI isn’t working, first check to see if your ISP (Internet Service Provider) is down at the moment, ie, offline. Head over to This site is great as it will tell you the status of connectivity in your area, if there are any major outages.

If the ISP appears to be up and running, then try these steps.

Restart the router. Most routers have indicator lights, so you need to check what they are displaying.

Plug your computer directly into the router via a network cable (ethernet) then run good old

If your devices are mainly connected via wireless, then compare Wifi with ethernet by running a speed test from your machine.

Is the router’s location the culprit?

If the results are vastly different then that may suggest the Wi-Fi is the problem. Always bear in mind that wireless works at a lower speed than using an ethernet cable. If you can conveniently work via cable, then do that. You will have a better, faster and more stable connection. We have encountered plenty of remote workers connecting wirelessly even though they are a couple of feet away from the router.

Relocating the router to a better position, more central to your wireless devices may help things.

Changing channels on the router

Sometimes changing a channel on your router can help. Devices typically run over either 2.4GHz or 5GHz frequencies. With increasing wireless congestion, moving some devices to different frequencies could improve speeds. An up-to-date Apple iPhone will run better at 5Ghz.

To change the channel, you need to log into your router’s dashboard. This involves entering the IP address, usually found on a sticker on the router, into the address bar in your browser (Chrome, Firefox, Edge) and looking for the channel part of the interface. You’ll also need to enter admin login details. If they are not also on the sticker, you can usually find the standard login details for ISP routers online.

Most recent routers have an “Auto” mode that switches to channels with low interference. One, Six and Eleven are the recommended channels for 2.4GHz Wi-Fi.

Check your router firmware.

Some routers are managed by the ISP and will automatically update. However, this needs to be checked. The only way to do this is to log into the control panel. It’s probably worth running through with your ISP to make sure the firmware is up to date.

It is always worth asking the question to the ISPare they able to send you an updated router (Free of Charge of course!). We have seen some users with older routers that were first supplied when they took up the service. In that time the ISP may have released several newer models that perform better.

Check the router model online if you can and see if it’s been replaced with a newer model.

Improve the wireless signal.

We use wireless repeaters if we need to get a signal to an area that doesn’t have good wireless coverage.  We use the term “dead spots” where the signal falls short.

For reliability we use Ubiquity and Ruckus, both good professional-level brands. Ideally each new repeater is attached to the network via cable back to the router. Alternatively, repeaters (Access Points) can be “meshed” wirelessly but from the results we have seen, this tends to give just average performance.

Powerline adaptors are often very useful. They transmit network traffic through the electrical wiring of your home. However, the adaptor often needs to be on the same ring main to perform adequately.

These tend to come as a pair of devices, one connected directly to the router with an ethernet cable.

The other unit will plug into a wall socket where the signal needs to be improved.

If you still need help, then contact us now for help and assistance.

Also, please call us if you want advice, want to change to a managed broadband service or need a hosted telephony system. That’s VOIP (Voice Over Internet Protocol) – Phone calls over the Internet.