Are your clients trading with the EU? Register your place on one of HMRC’s webinars

If your client’s business moves goods between the UK and countries in the EU, they’ll need to follow new customs and tax rules.

Their business will be affected by the new rules if they:

  • buy goods from an EU seller and bring them into the UK
  • send goods they’ve sold to a buyer in an EU country
  • haven’t exchanged money but need to move equipment they use for their business, between the UK and the EU.

We understand this means a lot of changes are needed, and HMRC is here to help you and your clients in several ways:

You can attend our webinars to help them adjust to the new rules and keep your client’s business moving.

We’re unable to answer questions specific to the items your clients import or export. Instead, you, or your clients, can use the helpline at the end of this email for these questions.

Our webinars explain existing GOV‌‌‌.UK guidance and give you and your clients the opportunity to ask general questions. You’ll also be able to see responses to other peoples’ questions and the guidance we signpost to for extra help and support.

Importing – steps you need to take before making your supplementary declaration: To support those who’ve delayed their customs import declarations, we explain the actions you need to take before you can make a supplementary declaration and how intermediaries can help you do this.

Please register to take part if your clients have imported goods since 1 January 2021 and not yet completed a customs declaration for them.

If your clients are planning to import and you want to understand the full declarations process, please register for Customs Import Declarations: an overview.

Exporting: what you need to do to keep your goods moving: An overview of the actions to take now when exporting goods from Great Britain to the EU and moving goods between Great Britain and Northern Ireland.

Key processes include – zero-rated VAT, customs declarations, using an intermediary as well as licences, certificates, and authorisations.

Please register to take part if you’re planning to export.

Trader responsibilities when using an intermediary: This webinar explains your client’s responsibilities as a trader, if they choose to use an intermediary to complete import or export declarations for their business. These are complex and an intermediary can save them a lot of time.

Please register to take part if you’re planning to import or export.

Rules of originWatch our recorded webinar if your clients buy goods from the EU or send or sell goods to the EU for their business, this webinar will help them understand rules of origin and what’s required to meet the rules.

The recorded webinar can be paused or rewound to allow you or your clients to work through the information at your own pace.

You can also:

  • watch our videos on HMRC’s YouTube channel to familiarise yourself with the new customs processes and what your client needs to do before trading goods with the EU
  • use the trader checklist on GOV‌‌‌.UK to make sure you’re familiar with the new rules that affect your client
  • use our updated guides to understand the new customs and VAT requirements when your client’s business is moving goods between the UK and EU countries
  • sign up to the Trader Support Service if your client’s business is moving goods between GB and Northern Ireland and use their suite of educational products – including online training modules and webinars for support with the Northern Ireland Protocol
  • ask and get answers to specific questions about HMRC processes for importing or exporting, by visiting our customer forums
  • watch webinars and videos from other government departments to support you and your clients on these changes
  • sign up to our email updates on news and information about importing and exporting with the EU, providing hints and tips for businesses like your client’s to get used to the new rules for importing and exporting.

Contact us

Call our Customs & International Trade helpline on 0300‌‌ ‌322‌‌ ‌9434, for more help with importing, exporting or customs reliefs. The helpline is open‌‌ ‌from 8am‌‌ ‌to‌‌ ‌10pm‌‌ ‌Monday‌‌ ‌to‌‌ ‌Friday and‌‌ ‌from 8am‌‌ ‌to‌‌ ‌4pm at‌‌ ‌week‌‌ends. You, or your client, can also send us your questions using our online form or webchat.

Protect yourself from scams

Stay vigilant about scams, which may mimic government messages as a way of appearing authentic. Search ‘scams’ on GOV‌‌‌.UK for information on how to recognise genuine HMRC contact. You can also forward suspicious emails claiming to be from HMRC to  and texts to 60599.

Access the National Cyber Security Centre’s new guide on how to stay secure online and protect yourself or your business against cyber crime by searching ‘Cyber Aware’ on GOV‌‌‌.UK.